I have been having an issue with the cable TV folks, Cox Communications. I have a Tivo system that is mine, and Cox only provides a little PCMCIA card they call the cable card. It slides into the Tivo box and decodes the signals. There is a goofy arrangement of a Tuning Adapter that is a box that sits outside of the Tivo and it has a light that is supposed to be on solid green.
The old Tuning adapter would quit for a few seconds and the recording would stop. I called Tech support and they said I should go to the brick and mortar store and they will give me a new tuning adapter and cable card. I did that and that card nor tuning adapter would talk to the Cox system. I put back my same equipment and it finally synced up. I called them again and told the trouble desk that the tech support suggested I have two or three of each and keep trying until one works. Nope I ain's gonna play. I called the service folks to come make it work, that is their job.
First guys did nothing at all but remove a filter on the T connector that one of the other past techs had put on. He left withing 4 minutes. It did not fix anything. Second tech came out and he actually brought some cable cards and tuning adapters. He tried his two cable cards and neither would download the firmware. So the old cable card went back in. He tried a different tuning adapter and it has not synced up after hours and he said he would call the supervisor and come back the next day. That next day was yesterday and a new guy shows up alone with no equipment and was puzzled but the Tivo. He had never seen one. He left and came back with a different cable card that would not work. So back in with the old card. No I am waiting for him to return with a supervisor that knows how to make it work in theory.
In the meantime I still can't see many premium channels that we pay for.
Today if things are not resolved I will be talking to the customer retention department and we will get a top level Cox employee out here that know what to do to make it work.
Good Friday morning.
