[Scott Douglas]

Our daughter uploads videos of our granddaughter to an iCloud.
My wife can view/hear them on her computer when she clicks on them when accessing them via the web. She views them using Windows Media Player.
When she downloads the same video to her computer and clicks on the saved file, it only plays the audio portion, not the video.
I can download the same video to my computer and see/hear it just fine.
I tried sending the same file to her via email and she still can only hear but not see the video.
I don't get it.
How can she see/hear them perfectly when accessed via the web, but it won't play when she downloads it?
Any help would be appreciated.
She's running Win 7 Home Version 6.1.
I'm on Win 8.1 .

edit. The file downloads as an MP4 file type.