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Un-Registered User
Join Date: Apr 2007
Location: Upstate New York
Posts: 902
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I write software for machine tools. These machine tools are used by Ford, GM, Mercedes, VW, JD, Harley, etc...
We have a clause in our contract that states the warranty can be voided if ANY change is made to our original software, as shipped from the factory, or field updates.
We keep track of what we have installed in over 20k machines.
It is a liability issue. We can be held liable for machine down-time. The biggest issue is the safety of the machine. If an incident occurs, the first thing we do is verify the software. Modern machine tools no longer have safety relays. They use redundant processors, and programs to ensure the safety of the operator. We can't have customers changing that.
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Don
1988 Targa
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