[RKDinOKC]

With some of the stuff going on right now I think everyone in IT needs an etch-a-sketch upgrade.

Have a user that has been around a long time. her user name matches a username from somewhere else entirely that used our issue trak system once in 2011. So when they gave her a login for issue trak whomever it was decided it would be okay to give her a different one than her user id for everything else. Now they can't figure out what to do.

I don't understand why the system is not using the full email address if they are allowing outside users to submit issues so they can tell who the heck submitted issues. And why can't we give the local user a login that includes her whole email as well. Of course they fired the guy that set all this stuff up.

They have reset the local user's password 5 times now trying to get it to work.