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I guess my post was really regarding why Experian was so different an experience if you tried the same process with all three. The fact that they asked for items to be sent is what caught my attention. If you initiated all three requests on line, I don't see why Experian wanted mailed documents. Did you respond to any on-line questions in such a way that the process shifted to mailed communication? I'm wondering if Experian took the extra precaution because your friend, being elderly, may have not had her credit history accessed for a considerable time and they were suspicious.

Again, I only posted that I found your situation a bit odd because there was never any documentation required for any on-line freezes in my recent experience.