Quote:
Originally Posted by john70t
“We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers,” Southwest said in a statement. “We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns.
Apologies to this customer?
Are they really seeking a slew of copycat incidents?
They should be apologizing to the 299 other passengers who were all made late and had to witness her behavior.
(That is what I profess.)
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This is what I thought before even reading your response.....why apoligize to the offender, and not the victims in this case ?