|
Had a good experience with BabyBrezza just this week. It’s a food steamer and blender to make baby food at home. (Think like a Cuisanart Mini-prep)
We got this unit when our first son was born. Used it a littl over a year and the main bowl had stress cracked from heat cycles. It leaked pretty bad. We cleaned it and stored it away.
Fast Forward 5 years and now our 4 month old is ready to taste food.
My wife called Brezza and asked about purchasing replacement parts. “No we don’t sell Parts, but are you the original purchaser”? The Rep. played a little bit of 20 questions with my wife but then said “Ok, we’ll send you a new bowl at no charge”
That was Monday. It arrived yesterday and wasn’t just a bowl, but the whole assembly with blades, armature, lid etc!
New baby will be spitting out steamed squash in no time. 👶
I’ve had other good experiences with outdoor companies replacing tent polls and damaged zippers gratis too. Nice when companies step up even when it was “your fault” and you’re willing to pay for replacement or repair.
|