Quote:
Originally Posted by Craig T
HA! Ever used SiriusXM?...Or worse, tried to quit SiriusXM? I bought a vehicle with three months service free. Just call 800 number and activate with a credit card.
Me: Why do you need my CC# if three months are free?
XM: We require a credit card in case you want to extend the service.
Me: I don't want to extent the service, but I do want my 3 months free
XM: Then give me a cc#
Me: So, it's NOT free?
XM: It is! We don't bill the card unless you renew, but we require it on file.
There months later the charge is on my card. After hours of trying, can't get a billing representative on the phone. Try online to cancel....Impossible. Call sales and guy answers right away. Finally agrees to transfer me to billing:
Me: Why am I being billed
XM: You renewed your service.
Me: No I didn't! I never signed or agreed too anything
XM: You gave us a CC# and turned on the service, that implies you wanted the service
Me: JUST THE FREE THREE MONTHS! You said I would not be billed
XM: I'm sorry, you can cancel online. I'm just the billing customer service.
Me: AHHHHH!!!
I went to call AMEX to block the charge and saw that the card was only two months from expiring. Heck, I'll listen to XM until the card expires. 30 days later XM calls...
XM: Hello Mr T, I see your credit card on file is about to expire. Can you please give me an updated CC#
Me: LOLOLOLOLO! Go Fu@K 0FF!
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Went through that same thing with Sirius. But when they told me they couldn’t cancel and refund I told them I was going to call visa and disput the charge. Wouldn’t you know it, once I mentioned that she found a way to get it fixed. I love their service but they are crooks when it comes to billing.