[rrichar]

Just this week I had excellent customer service from an industry that doesn’t get much positive press for its customer service. I was flying Delta airlines and had a tight connection in Atlanta. As I was getting off the plane, still in the jetway, a nice lady held up a sign with my name on it. She escorted me down the stairs to an awaiting Porsche Cayenne and took me to my plane. Walked me back up the stairs into the jetway. I will say I am a FREQUENT flyer with Delta but I was on a regular fare ticket. Not everyone with my connection got this same service. I noticed the others made the flight as well but were the last people to get on the plane.

It is nice to know that customer loyalty does pay, sometimes.