[rrichar]

I am one of those that gave up on United 3 years ago, even before their famous misques became known. I was a 1K member with them and just saw a complete deterioration in their customer service. Moved over to Delta and the entire experience is different. They treat you like a customer, even with the additional layover I have to take I just feel better after their flights. I have tried to be an advocate for them as often as I can. I even let United know of my move and they didn’t care. Their loss; ytd 117 flights on Delta, 22 on United and I live in Houston a United hub. Customer service does matter.