[RKDinOKC]

Right now we have an executive assistant that is upset and turning in IT help tickets because the nearest color copier to her office keeps jamming while she is trying to print card stock by putting it in the paper tray. She won't use manual feed because she doesn't have time for that. The card stock paper bin at the printer station has a note on it that says manual feed only.

I supposed if I politely told her the note is on the card stock paper bin telling users to use the manual feed because the printer jams to often if you try to use the paper tray and that the printer specifications are that it can only run card stock with manual feed will just make her feel stupid.

Guess I could say "That stupid printer. It just won't print on card stock unless you use the manual feed." And not mention the sign or printer specifications so she continues to be frustrated with the printer and doesn't associate her problem with her lack of observation.