[RKDinOKC]

Mine just picked up where it left off yesterday.

Okay here goes...

When I started the night monitoring of the processes at work they gave me a PC laptop to login and monitor everything with. I found and installed apps on my Mac to access and monitor all the same systems (which I was told couldn't be done). Then I used Applescript to not only automate the monitoring but also automatically resolve the problems. It even produced a report that it sent everyday to my bosses listing any issues. It didn't change anything, it just received and handled the error so quickly they were not an issue to production.

At one point the tech that taught me what to monitor watched the servers to see how i was doing. He got upset because my script was handling the error message so fast he couldn't read them to tell what was going on. Had to tell my bosses what I was doing and they did not like me using a Mac, but liked the results.

The result of my script was the script was clearing errors before our users noticed a problem. Before my script night workers were submitting 6 or 7 help tickets per night when the system was not responding. This almost immediately went to zero.

Was told by my bosses and other people in the department I was doing a great job on the night monitoring several times.

A few weeks ago the VP of manufacturing complained to the IT Director about the system problems and asked why couldn't he make it work like it does for the night shift. The IT Director tasked the programmers and support to improve the process to get the errors handled more quickly. They never asked me anything or included me in any discussions so I assume I was out of the loop because I used a Mac to improve the error response on night shift.

They rolled out the changes last week.

The changes have increased the number of error messages significantly. And remove a couple of message that were triggers for monitoring some services. The only improvement is some of the errors can now be resolved by replying a response to the emailed error message instead of logging into the server. But we are still getting just as many IT Help requests because the errors that effect production are still handled the same.

I've had to update my scripts to handle all the new messages and periodically check things that I only needed to check based on the now non-existent triggers. Wonder if someday they might ask how I am able to handle the messages and errors so quickly and implement something like it for handling errors.

Until I am asked, gotta just keep my head down and only do what I am asked. Don't want to make anyone feel stupid.