[pwd72s]

Service advisors. I did take my Mustang to the dealership while still under warranty.
Since I don't drive much, basically annual oil & filter, tire rotate. I brought the Mobil 1, so the tab was usually $24. Hell, why get out the floor jack & jackstands?

Anyway, one service the manual did call for was a cabin air filter change. Get this..the service advisor told me that my car didn't have one. Uh, yes it does, and youtube is full of how to videos on this. So, I just let it slide, went to my local Napa, bought a filter & changed it myself. One of those 10 minute things..

Later, the usual "how was your service" email from Ford. So, I replied, saying I was told my car had no cabin air filter. Some days later, I got an email from the service advisor saying he'd "done more research" and discovered my car did have such a filter and he'd be happy to sell me one for $23.65 and install it for free. Napa price? $11.

Of course, no Porsche dealership would dream of the shady practices shown in the video, right?

I also found it interesting to hear that service advisors can be working on commission. This I didn't know.