|
This is not exactly a customer service story - maybe just the opposite.
I had been supporting our local elder care facility with donations for a decade or so. This is the best rated place in Ohio. When my father needed care for his alzheimers we applied and they said there was a waiting list. I went in personally and talked to the directors, told them who I was - and a room miraculously opened up. I kind of feel bad that somebody else might have had to wait, but I ask myself if this person was really more needing of care, and also if it weren't for people like us who support the facility with donations, if they would even have had the opportunity to be on the waiting list. Still kind of conflicted, but I can tell you (and I didn't tell them) that if my dad had had to go to a grade B facility while I was financially supporting the grade A place, my support to the grade A place would have stopped.
__________________
.
|