[RKDinOKC]

Just got of a very bad call with Godaddy. They killed my SSL certificate I use for ActiveSync (phone) email. They never sent notice of it being up for renewal.

I called and they sent some codes I had to put on the DNS as a txt file to verify I am the owner of the domains before I could install a certificate. I have never had to do this before. The act of installing the certificate on a server requires a request and delivery that verifies the servers name and IP via DNS so other verification is not required.

Any way I get that all done and login to have godaddy verify I have access to DNS on the domains in the certificate and it won't except my password. Have it send a new password link to the email on my account and the link does not work. I can't get into my godaddy certificate account.

Call them again. They tell me to go to the web site and submit a new password request. It does not work so they send one themselves. It of course works. grrr.

I go to the domain ownership verification and it does not verify to domains that aren't hosted on godaddy. I have one that is. They say it i my DNS's fault. I tell them I am not very happy with godaddy. First not sending me renewal notice, now this verification stuff. He claims the sent the verification. I ask when. He gives me a date and time. Have him wait and I generate a report from Exchange online and no emails from godaddy until the one yesterday telling me my certificate had expired.

He tells me they sent it. I said, no your records show you sent it. I don't show any record of receiving anything from godaddy. He said well maybe it was caught in spam, I said that report was the microsoft 365 report of all emails sent from Godaddy to our domain including all spam and virus. So the fact that isn't working shows poorly on your service.

Then he starts about how this is the way verification is done for certificates. I said oh so you changed it. Say it has always been this way. Told him I have had Godaddy SSL Certificates for 20 years and have NEVER had to do a DNS txt file verification. Not in 20 years.

So I have him look at my DNS host records and he does not see any txt records. Claims that my host is not doing things correctly and I should move all my domains to Godaddy. Said I had no problems with the records and txt records required for SPF and to setup Microsoft 365 with my DNS provided so it seems to me my problem is Godaddy, not my DNS host.

He tries to keep telling me my DNS records are not being broadcast and I just say whatever, and hang up. Right after hanging up I double check to make sure I had the txt records enter then click on the godaddy verification on more time. Surprise it verifies.

I am thinking Godady is doing all this to try to get people to move their services to Godaddy. AND making me call them to do anything. like the password change not working.

Think I will be looking for another Certificate provider. Host my domains at the place I do because it is cheaper and better service. The only reason I put my certificates on godaddy is the only default trusted certificates for an iPhone was Network Solutions and Godaddy at the time.