Quote:
Originally Posted by svandamme
Why don't you first let them show you the damage, and their proposal to make things right.
Why escalate before they even get a chance to show you what their customer service is like?
You might even end up on the + side of things compared to what the bike was before it went in, before service and crash.
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Good point and that's exactly what we did. Our conversation was only about 30 minutes. They want to make it right so I will give them the chance. I had a few aftermarket parts on my bike which they'll need to source - as well as the OEM parts. I'm getting everything in writing (email) so we're all on the same page.
I'll give them the opportunity to make it right.