[RKDinOKC]

Microsoft started a new feature in email. It is called the Clutter folder. If you receive emails that you read and don't reply, delete, or file in another folder ie. don't do anything with and just leave it sitting in your inbox. The server decides any new emails coming from that address are Clutter and put them in a folder called Clutter. The idea is you only see important emails in your inbox. The reality is that it just becomes another place like the Junk eMail folder when someone sends you an email and you don't receive it.

We often have people putting in help tickets that they are not receiving emails or email reports they received in the past that just got delivered to their Clutter folder. I explain how the clutter folder works then tell them they have to log into Web Outlook to turn it off. Most won't take the time to log into Web Outlook and end up complaining they aren't getting emails again.

Have an IT guy that was an on-site Exchange admin before coming to our department. He tried to help one of these people. I saw the ticket, did a message trace and saw that about half her email was being delivered to her Clutter folder. Sent him an email and he sent one back letting me know the missing message was in her clutter folder.

After thinking about it I called her and told her she could turn off the clutter folder. She said he had told her she couldn't turn that off. Told her to move everything out of that folder, either trash it or put it in her inbox. Then as administrator I logged into her Web Outlook and turned the Clutter folder off. She saw it disappear and was very grateful, told me it was just a hassle. The only reason I went ahead and turned it off is because it would have taken longer to explain how to do it than just do it.

Emailed this ex exchange admin about the clutter folder and that users could turn it off by going to OWA. He didn't know what OWA was. Told him Outlook Web Access. He said she was using the desktop program and not web access so her clutter folder couldn't be turned off. No wonder he is no longer working as an exchange admin!

And yes I understand the mailbox database is usually stored on an external drive, if not serveral mailbox databases on several drives.