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I talk with the manager or owner and tell them what's your exception are. They, like everyone else is a run of the mill shop and the general public expects that kind of service. You want custom worm and real care, that has co come with a price, IMO. I go to this dirty little tire shop I have been going to for the past 20 years. The owner knows me and the guy that work on my car gets a 20 dollar tip and knows what my expectations are.
I think that's more effective then a survey?
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