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I gave a tire store instant feedback when I caught their tech beating on the brake drum of my old Tundra with a four pound hammer. He broke a stud off of a rear hub getting the wheel off and had to get the drum off to replace the stud. He decided instead of using the forcing screw method Toyota had provided for he would just beat on it until it broke or came off.
I told the manager to tell that dumbass to stop beating on my truck.
He pushed back with, "We have to get the brake drum off."
"Then do it the right way!"
"This is the right way."
"No it's not, and if your tech can't do it right, tell him to put the wheel back on and I'll take it home and replace the stud myself."
"We can't let you drive out of here with a wheel stud missing."
"Put it on the ground. I'll pay for the tires. Park it out back. Just don't damage my truck any more than you already have."
About that time the drum came flying off and landed on the floor. I told him don't even think of charging me for a new drum if it's cracked.
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