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At my work HR does the same... talks a big story but very little action.
Telling management you are talking to a lawyer (even if you are not) usually makes things happen.
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Gary Fisher 29er
2019 Kia Stinger 2.0t gone 
1995 Miata Sold
1984 944 Sold
I am not lost for I know where I am, however where I am is lost. - Winnie the poo.
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