Quote:
Originally Posted by oldE
Ask a question and listen to their response. Ask another question based upon that.
People love to talk about something in which they are interested.
Trouble with that is extracting yourself from the flow.
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That is how I do it and I loathe small talk.
However, in addition to having insight into my employees, I know the names of every employees spouse or significant other, their children's names and, if need be, how their parents are doing.
When I am going to meet with new folks outside the company, I do Facebook and LinkedIn searches to gain some chit-chat insight if need be, also to better focus the meeting and my company overview.
I was asked a lot when I was a mil/gov program manager: What is the best training to become a great manager? I always replied, "acting classes".