[86 ssinit]

I have 2 Subaru’s now. I like the cars but not the shop. Bought a new outback drove it home and when turning it made a strange harmonic sound. Something I’ve never heard from a car. Brought it in to be looked at they had it for 4 days and couldn’t find the noise. Drove it home first right hand turn there it was. Got home and filmed the noise turning at around 15-20 mph. Emailed the film to the service director who had just assured me it wasn’t making any noise. Said they don’t drive the car that aggressively when checking them. It was the dust plate on the front brakes making the noise. 4 days they couldn’t figure it out. Next I have a 2015 WRX 13k and the clutch went!!!! Went for test drive with MECH and he said they’ve put a different clutch in the car every year for the last 3 years. WOW. Service manager not knowing what the mech had just told me tells me I don’t know how to drive a completion clutch and even though it’s under warranty I will have to pay for the clutch it’s a wear item. Went off on him for 1/2 hr even after he told I wouldn’t have to pay. I just couldn’t believe he said that. Went on the Subaru forum later that night and there were around 25 people with the exact same problem and only 2 of them were covered. Everyone else had to pay.
So is there workmanship still there or have they sold out? I like the cars but not the company.