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That sounds about like what my partner went through. On the phone they just insisted he had to have a tv setup to get the package. He told them he does not watch tv. He had to go to the store to help his mom get a new phone. While there he asked about his account. That got everything going in the right direction.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
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