[RKDinOKC]

ATT emailed me a cancelation notice. Was unclear whether it was for the first consumer contract or the business connection. Called the number in the cancellation order and got towel head support. After eventually being put on hold for 10 minutes found it was the consumer contract cancellation. Then out of curiosity called support number for the new business connection (different number) and amazingly enough got an American support person that confirmed it was the consumer contract that was cancelled, without having to put me on hold, and she said the consumer AT&T was an entirely different world.

Last time I called cox customer retention, not only got an American, the guy worked from home and lives in my neighborhood. He would have saved me some on my TV service, but decided to cut the cord anyway.

My programming viewing habits have really changed. And not just the lower commercial content. The biggest difference is I watch when I want and not when the shows I keep up on air. And if I am just watching instead of going thru trying to find something that is on, I go find a series I haven't seen and start from episode 1 then go thru the entire series. When Bob was here he asked to find something good that was on. He couldn't understand that virtually everything was available not just a few channels of things being aired. He also didn't seem to get pausing for a pit stop/refrigerator raid and then coming back to a program where you left off.