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We have a local Ace Hardware nearby. Prices are certainly higher than the big box stores, but the staff can immediately help you find items or order them. They have a power equipment shop, and they can take a look at malfunctioning items on the spot. Unless I need materials, I don't bother with the big boxes if I can help it.
I bought a Weber grill from them this past spring. For $50, they had it at my house, hooked up with a tank of propane less than 3 hours after I bought it. Yeah, good luck getting that kind of service at a big box.
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