[flipper35]

Afternoon.

Yesterday had to have some support because one of our apps would not reset the password. The guy needed remote access to the server and as I watched I realized English was not one of his top 12 languages. I had everything setup for him and at the command line he decided to look for the correct directory (he was already there) and then got everything so messed up he asked me to get him back to where he was supposed to be. Every time he asked for help he would continue moving the mouse and changing the focus from where I was typing like we could both do different things on the screen at the same time. I think a cat playing with the mouse would have been lees spastastic moving around. After two ours of bouncing around he gave up. Most of what he did I had already done and they knew that when I submitted the ticket. This is after two days of emailing tickets back and forth mostly consisting of:

Me: I did this and this and this as it said in the KB.
Them: Did you do what it said in the KB?
Me: Yes. Exactly what is in the KB.
Them. You have to do what is in the KB.
Me: I did and even though it appears to be successful it did not reset anything and it does not prompt you to reset anything so you don't know what it is reset to and I need to know what it is reset to.
Them: You have to do what is in the KB and it will not prompt you to reset anything.
Me: I know, but I need to know what the script resets it to.
Them: You have to do what is in the KB to reset it.
Me: Nevermind, I will just reinstall the software and start over.
Them: I will have someone reach out to you to fix it.

I was ready to beat someones head against the wall. It is still unresolved by the way. The remote tech didn't know the answer either. I should just dump the table and run the wizard again actually.

Anyway, happy freezy Friday.