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Sometimes, I ask them to remove speakerphone but they just say "OK, is this better?" but are still on speaker - NO, please remove speakerphone. Then they talk a little louder. NO, please remove me from speakerphone.
Elderly will claim they can't hear without it but when push comes to shove, they can hear just fine.
Then there are customers who can barely speak English worth a darn but when I apologize and politely ask them to repeat themselves they get irate and say "What's the matter with you? Don't you understand English. It takes a lot of self-control to not say "absolutely but you ain't speaking it"
I wish my company had an option for "If you speak Spanish, press 3 to be disconnected and please call back when you can speak English."
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Joe
See Porsche run. Run, Porsche, Run: `87 911 Carrera
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