[jyl]

In defense of UPS, FedEX etc, I think a lot of damaged shipments are in fact due to inadequate packaging.

Like the picture Lee posted, of the box containing the rear valance. The way it is caved in, seems like the box is single-wall and not too beefy (used to hold flourescent light tubes) no bracing, and not much packaging material around the valance.

These parcels get handled a lot, stacked up high, sent through automated conveyers and sorters. Think of how airlines treat luggage and you'll be right on. You wouldn't drop a large fragile piece of sheet metal into a unreinforced cardboard box meant for light bulbs and expect it to survive a trip on United Airlines.

So, whoever said you have to pack the item to survive a nuclear blast, has got the right approach IMO.

I guess we can wish UPS, FedEx treated the parcels more tenderly but they need to maximze profit. They optimize their systems for the average parcel - which isn't a 911 hood.

The Greyhound method is a great idea - I'll have to remember it.

Now, I'm not going to defend UPS, FedEx for losing packages. That is inexcusable, especially with all the tracking technology they have.