[wayner]

I help organizations

Echoing Barnett’as comment, I think the common pitfall here like any business is totally underestimating the activities away from the wrench

Marketing/sales/admin/inventory and parts etc

Keep in mind as well, the more decisions the more delays

Some things to figure out:
-what do you do when a potential or past customer want to drop in and gab?
-what do you do if someone is surprised by the price tag?
-what do you do if a project hits a decision point and you can’t continue
- what do you do so that you don’t spend all of your time juggling stalled project ( or active projects) versus working on them
- what do you do

Lots more questions, each with multiple good answers both preventative and remedial