[impactbumper]

Originally Posted by afterburn 549

to do it over -
a lot of bays, and run it like a dentist office where you walk past in and diagnose what is to be done. The tech follows prescribed orders -he is your robot.
You make the rounds never getting too dirty as you are directly supervising.
You might help with the hard stuff like a dentist does but..for the techs, they are an extension of your arm.
They get paid hourly and offered incentives -that would be another long story.
I would not even consider low-end cars.
The next word every business owner needs to learn how to say, and i preach it all the time is learning to say the word no!
Heil no!
No.
And no some more.
The second you get a bad vibe-send it dwn the road, dont open the hood.
The moment he says he has not been happy with this and or that just know he will not be happy with you either,
send it dwn the road.
Learn to qualify your customers.
No, you do not want them all.

100%