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While it's not really clear from how they wrote it, that's the actual shipping time, not the processing time. They are using UPS Express Saver or similar service. The reason for the delay isn't the actual shipping. It's that they didn't process your order in a timely manner.
I'm not defending them. I've never done business with them. Just describing what I see, and you are justifiably upset regardless of the finer details.
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1974 914 Bumble Bee
2009 Outback XT
2008 Cayman S shop test Mule
1996 WRX V-limited 450/1000
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