Quote:
Originally Posted by 86 911 Targa
If recall correctly, it seems that Pelican
holds of on shipping until all of the items
are in stock.
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This exact situation happened to me a few weeks ago. One of the items in my order was a fire extinguisher that was back ordered indefinitely. Without any sort of email notice, they held onto the whole order until the fire extinguisher comes back in stock, whenever that would be (still haven't heard anything on the extinguisher). I expected the package for a week until I did some digging and finally called. I don't know why this method would be protocol, to quietly hold the entire order until everything is in stock. Especially when there's an indefinite backorder on something.
Living in LA, I typically get my Pelican orders in 1 day. It's super convenient and the service has been top notch, which I guess makes a situation like the above all the more frustrating when it's so simple and easy every other time. Seems like a no-brainer to either ship the in-stock items first, or send an email alert if there's an inventory issue like that. I have no problem paying for two shipments if that means I don't have to wait indefinitely to get my whole order.