[Norm K]

I first noticed it about three years ago: a failure/refusal to ship an order when even the most minor of parts was out of stock. I called customer service and suggested, if this was going to be their policy, that an email alone was an inadequate method of communicating the disappointing news: that a courtesy phone call (you know, customer service) was in order. The second time it happened, a number of parts critical to my project were held up by, once again, minor items that I could've gotten at my local auto parts store but that I gave to Pelican out of some strange sense of loyalty. That was my final PP order.

I can't help but wonder how many dollars in parts orders they've lost to other vendors in their effort to avoid having to absorb two (or even three, if that's what's required to take care of a customer) separate shipping costs. And although I wonder about their lost revenue, I don't really care all that much, as I'm quite happy with my new combination of vendors, from whom I receive hassle and delay-free shipping.

_