Quote:
Originally Posted by svandamme
They just can't do it. And i'm talking app specialists here, that have been doing it for 10 years time. They are so used to working with the app, and expecting a certain behaviour.. That if and when they come up on a problem.. they just cannot explain it to you..
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I learned about this when teaching people how to run machines.
I remembered to teach the things my teacher had just assumed, I was good there.
Turns out there were more things that needed to be said and not relied on figuring out.
Every time it would happen I would put one more thing to teach instead of assume in future.
I have also found that I could not assume when I was called out that written trouble shooting solutions for top common problems on a clipboard at each machine would actually have been read/tried. It was like they didn't exist.
Sometimes the solution to the parts not being right was that they had ignored large stamped letters in the metal of the pallet what to attach that pallet to, they'd use the wrong thing.(The tomb stones also would have specific stampings for how to mount things up.)
I'd get called out at least once a month for this insanely simple issue, explain it, point to the stamps, and....it would just keep repeating.
When this was happening I don't think the guys understood I was leaving machining, so they'd just do whatever and let me solve it, not fully realizing I had a more important job that was taking over.
I wasn't able to sift to the bottom of why such simple stuff was being ignored and what I could do about it as I pulled 100% into R&D and the manufacturing department was told they couldn't have me at all.
Machines ended up going quiet, silent, all for things that were written out but not checked.
When I was running and managing the machines I'd just solve it, and tell the operator what had gone on. Perhaps when I was transitioning out no one really communicated I was transitioning out, and that they needed to not rely on me in future. I made the assumption that because I knew the reason for my writing some steps out was because I wasn't going to be there anymore.
I also suspect that some of it is straight down to illiteracy of our country, they couldn't read. One of my best workers was honest, he couldn't read. I used picto-graphs for anything that needed to be in writing; he was my most reliable person I ever had work for me.