Quote:
Originally Posted by ckelly78z
Accountability is no longer an option for most people. I am amazed at the number of co-workers that try to deflect blame away from themselves, when it is clear who is at fault.
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So is this an attempt to deflect blame; or a lack of understanding that a plan "failed" not because a plan was flawed, but some-where carrying out the plan was flawed?
I guess I'm one of the callous detached problem solver that is focused on finding solutions rather than dwelling on the emotional side of blame. Faults once noticed can be corrected if acknowledged. Blame on the other hand is quite useless to me.
I'm fortunate to not be in a largely toxic work environment, our goal is to make the customer happy. If you get caught up in internal hierarchy in a way that hurts the customer that gets ironed out fast.