Quote:
Originally Posted by javadog
I tend to find the most experienced technicians at area dealerships and ask them what they see. Not only can they relay their direct experience, but they're always aware of factory tech bulletins and other things like that. I have also spoken to regional service managers for the car manufacturers, but it's a little harder to track those guys down.
I'm never found any sort of comprehensive service information on the Internet.
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That’s good advice and I was thinking the same but short of driving around to dealers and finding a friendly service writer who has actually been on the job for years, I need a shortcut. The guys at the dealer are absolutely the ones who know, though, you are correct.
A couple of times lately, I needed to speak to a shop foreman or master tech at a VW dealer and had no luck on the phone. All I needed was the latest recommendation on a manual transmission oil fill level. It has changed since the car was new. The service writer put me on hold and walked in the shop, asked a tech who knew a lot less than me and came back w the wrong info. When I asked if he was sure, told him I did not think it was correct, he asked again and got a different answer. If I’d been satisfied w his first answer, I’d have been fk’ed.
I’m rambling but in past years, I’ve met and been helped by shop foreman, techs and writers at dealers.
