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Service writers fill in the blanks on pieces of paper or on computer screens, they are not very technical. Service managers are more paper pushers than technical. That's why I say, if you want the answer you've got to ask a technician. If you want a right answer, you have to ask a technician with 20 or 30 years experience. I always ask my questions in person, too, as opposed to over the phone.
That may not be helpful if you don't have those relationships already in place, but they are worth cultivating if you plan to own a particular brand of vehicle for a long period of time. The three technicians that I use the most often, I have had relationships with for 30 years or more.
Failing that, your second best bet might be rummaging through Internet forums, if you can find any that are worth a ****.
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