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Well I just received a refund from them but never a response to any of my emails, but obviously they received them or just read this thread.
Yes I called and asked to speak to Pete, but he was on the phone, that at least confirmed he was still at work and not on vacation. Gave him the benefit of the doubt.
The responded to all my emails rather quickly prior to this issue, is it a coincidence they stopped responding when I had an issue?
I gave them the wrong address with the first package. I quickly emailed them and they corrected my shipping and the first package arrived with no issues. I didn't have to put in an address with the second package because I signed in and it automatically loaded the bodyshops address.
Yes, my name was not on the package, since it was going directly to the bodyshop.
Lastly, thats fine I will take credit for the mistake, but CUSOTMER SERVICE is customer service. At the end of the day I didn't get package. The address wasn't WRONG, it was missing a Suite #....
I scoured the other 7 suites on the premise and the package wasn't there, turns out UPS dropped it off at a location 30 miles away, UPS took credit for the mistake. But the fact remains Pete and Stoddard did not thing to help. They said they shipped and thats all they are good for, I am sorry, but thats poor customer service.
If I sell one of you fellow forum members and item, is my job done once the package leaves me? If its damaged during shipment who does UPS/Fedex/USPS want to make the claim? THE SHIPPER.
At the end of the day, I got a refund and this was my experience with Stoddard, it wasn't a happy one, I shared it with the community. I took credit for where I was mistaken. Stoddard hasn't even given me the respect to respond to a single email. Take that as you will.
Cheers fellas.
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