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Just thinking out loud
Join Date: Nov 2001
Location: Close by
Posts: 6,885
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OT: National Tire & Battery
These guys here in my area must be the new breed of rocket scientists. This has to be a Darwin award winner. I took it in for an alignment about 2 months ago, well they aligned it alright. It appears that when adjusting the tie rods they decided to do the adjustment at the rack end where it is supposed to be torqued to 36ft lbs. I'm sure you guessed what happend yesterday, right front tie rod came completely off the rack. Luckily it happened at about 2mph, not 70 which is the posted limit on the highway I just pulled off. A huge thank you to the man up stairs for watching over me and the numerous other drivers on central Texas roads. Be warned about this place, and stay away!
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09-13-2002, 07:29 AM
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WOW
Wow wow wow. You are soooo lucky, and I would be sooo livid right now, were I you. Just cuz 70's the posted limit, I'm sure you weren't doin just a hair over, eh? I know I can't stick to the 65 here. So R ya gonna sue em, or what? Better Business Bureau? Are they ASE cert. mechs? attack thier license? I know someone that would be wearing a tie rod for a rudder.
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*Disclaimer: The person above is actually dumber than he appears. my web site Torque values maintainance and repairs lots of my rebuild pics weights and measurements '84 944 auto/ps/ac/cc '86 951 Providing ignorance one post at a time. |
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09-13-2002, 10:44 PM
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Join Date: Jul 2002
Location: Indy In.
Posts: 669
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Yes you should do something! However The Better Business Bureau is worthless! Everything they do or say is bought & sold...Making their word, worth nothing!
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09-14-2002, 05:30 AM
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Join Date: Sep 2001
Location: Tucson AZ USA
Posts: 8,228
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On tghe other hand, when I bought my 944, it had a set of Dunlops on it that looked like brand new but on closer inspection had cracks in between the tread cuts on all four. I took it to NTB, the assistant manager looked at it and said "Dunlop owes you a new set of tires, Dude.." He called them, would not take 'no' for an answer, ordered the tires and all I paid was the sales tax. It isn't so much the chain as it is the individual store and the folks who work there (even the guy who installed the tires actually looked up the torque specification when installing)
Sadly, that specific outlet was closed soon after so I never had a chance to write to the company and tell them they had one heads up assistant manager. (went back to get his name and the store was closed)
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Bob S. former owner of a 1984 silver 944 |
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09-14-2002, 01:37 PM
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Join Date: Aug 2002
Location: Kansas City, MO
Posts: 12
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Hey now, the BBB is not worthless. If they receive enough complaints about a merchant they forward it to the state attorney general's office and then the headaches start for crappy merchants instead of the unfotunate consumer.
The only bad side is that occasional bad service or negligence isn't fraudulent or otherwise illegal. Did you contact them? What was there response? |
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09-15-2002, 03:58 PM
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Just thinking out loud
Join Date: Nov 2001
Location: Close by
Posts: 6,885
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I called and compained, but the store manager was not in, the technician wouldn't be in till the next day. I have to wait until Wednesday or so to get a spacer, bushing to get it back together. I'll have a little chat with them when I show up.
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09-16-2002, 09:57 AM
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Registered
Join Date: Jun 2002
Location: Kansas
Posts: 43
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Get a camera and TAKE PICTURES before you fix the damage!
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'87 944S Guards Red Koni Yellows, 45k |
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09-16-2002, 11:41 AM
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'84 Porsche 944 2.5L
