Motor mounts delivered = old?

[curt_924]

So I order some motor mounts for my 997 from a certain parts supplier *ahem*.

I get one with a sticker on it and looks new.. I get a second in the box that looks like this:

Looks used to me.

And I paid for a set of new mounts.

Waddya think?



Note the manufacture date. 27th week in 2006?

[KNS]

That's suspicious. I'd send it back,.

[curt_924]

I'm trying to. If I can get the service rep from the sponsor of this forum to return my call. After 3 calls yesterday and then being bumped to voicemail while waiting.. I'm not impressed in Pelican at all.

[occb2]

Pelican stands behind their stuff. What probably happen was someone returned a used one and they got beat for it. The person that inspects the returns messed up and now you have to suffer for it. I've seen it done a lot on parts ordered through Worldpac.

Robert

[bell]

It's happened before.....i was delivered used oil return tubes in the past......they'll get it fixed for you.....it happens sometimes...

[curt_924]

Yup just got in touch with someone and they're sending out another with return shipping box. I get that sometimes a used part get returned... and I don't want to be "that customer". I also get that car parts can look beaten up. I get it. I know they're busy.. and they're sending a new part to me. So far they've done the right thing.

I just think as a parts supplier, if your customer is thinking that they've received a used part and it is indeed new as they claim (don't buy it)... why not QA the part better? Clean it up.. you know?

[curt_924]

Wayne and the gang sent a new part out today. Very nicely done! Prior shipped part will be mailed tomorrow early AM. Very nice response and handled first class. I'll be ordering again in the future after I eat the crow from this post.