We have been using Informed Delivery for a while. It is nice to know what's supposedly in the mailbox without needing to leave the house. If it is all just junk mail, we let it sit.
But, this week we were shown mail that was to be delivered on Tuesday and Wednesday. But, each day when I went out to get it there was nothing there. That had never happened before. My wife was panicked at the thought someone was stealing our mail. Later on Wednesday I logged into Informed Delivery and checked each item that was supposed to have been delivered and reported it as not received. Thursday morning, I received the following email,
Quote:
Dear valued USPS® customer,
Thank you for participating in Informed Delivery®. You recently sent us a question about not receiving an expected mailpiece that was shown in your email and/or dashboard.
Informed Delivery provides notifications for mailpieces arriving soon—not necessarily arriving that day. There may be occasions when a mailpiece was scanned by automated equipment, but the mailpiece itself was not relayed to your mail carrier before he or she left for their delivery route that day...
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I went back and looked at the USPS website and the description does say
arriving soon—not necessarily arriving that day. All of our mail, including the "missing" items were in our mailbox on Thursday. Maybe our carrier just decided not to make deliveries on Tuesday and Wednesday.