[mthomas58]

Originally Posted by Zeke

Hard to think that a True failed you 2wice. I think I'd be all over True on that.

The smaller machines may be imports. Or cheap parts. You might want to discuss this with an service tech.

AFA Samsung, I'm not surprised in the least.

Good points Milt. Did discuss extensively with the service tech today. He stated that True are extremely well built and the unit that he would buy for himself. Further, their repair rate is on the low side in his esperience. I will say that they are relatively new to the Residential Market but have been in the commercial market for a long time as you probably know. Their residential ice machine unit is not that old. My warranty replacement unit is their v2 with an upgraded refrigerant system. My experience with True's customer service, technical support and warranty dept has been top notch - super impressed.

Thanks!!!!