My personal dealings with vertex were very positive.
I had them install a recon tranny in my Carrera. They did so as priced. After changing the tranny fluid after the 1500 miles, for new swepco, I found a pin/needle from a roller bearing (thanks to you guys successfully identifying the part!).
This roller bearing it was descided was more than likely a left over form the removal of the old bearings, However!.....
I approched 'Gilberto'- HE IS THE GUY TO SPEAK TO, he was more than willing to take responsibility and he wrote me a warrantee covering the 'bearings' for a further 2 years.
I did not want a new tranny as this one was just 'broken in' and this was acceptable for me to ensure no breakdown in that area.
I feel (knowing this guy and having spent about $4K there) that you would get more from Vertex with a reasonable approach and as Johnie Walker says attempt to work on their goodwill.
They seem reasonable guys 'IF' approached in the right manner,
Good luck
Rgds Ben
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