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Apple service...
My son's iPhone speaker broke. Likely a result of his own clumsiness. He made an appointment at the genius bar from his phone and went in to the local Apple store. Despite the fact that his phone was out of warranty, they gave him a new phone. No charge. Amazing...
This is in sharp contrast to the customer service received at Microsoft. I've tried to get an XBox360 replaced by Microsoft after VERY early failure. The only result was extreme frustration.
The Apple store was packed, by the way.
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My work here is nearly finished.
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