[recycled sixtie]

It seems like she is overreacting but if she is the kind of person that has been used to being fit then it can be challenging.

I have it in the one ear now that you mention it. I don't think about it till this thread.
Mine sometimes is made worse by having too much wax in the hear. Getting the ears cleaned by a professional such as a nurse might help. But both ears? What caused it? Noise trauma? Seeing a different hearing doc might help further.