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speednme1's Avatar
 
Join Date: Nov 2007
Location: New Jersey
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Thank you Wavetrac and Dawe's

A Big thank you to Wavetrac! Story: Bought a New unused Wavetrac LSD for my 77 930 from a member here. He had it advertised as a LSD for a 77 930. I compared his part number with what every Wavetrac retailer had and he was correct. The part says it's for an early 75-77 930 18T coarse spline. I took the part to the shop and my mechanic (Dawe's) explained that 18T coarse spline was incorrect for my car (and every other 930 Turbo). It was supposed to be 43T fine spline. I proceeded to call Wavetrac and explained to them the issue. The rep asked if I had purchased the item from them. I explained that I did not, I told them I bought it from a board member but that it was new and unused. I asked them what options I had. To my surprised the rep simply said send it to us and we'll swap it out for the correct one. The turn around was lightning quick (within a couple of hours of receiving the item). They even covered up to 3 days of shipping back to the shop. That is what I call EXCELLENT customer service for a person who wasn't technically their direct customer.

Thank you to Peter Dawe as well for the patience he had on this mishap.

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Rey....77 930 "the Mistress"
Old 05-13-2020, 07:45 PM
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Awesome outcome!
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Ole Skool - wouldn't have it any other way
Old 05-14-2020, 05:01 AM
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Yeah that could have sucked. Wavetrac- good job.
It’s hard to believe Porsche offered these cars without LSD... maybe they thought it was safer without?
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Ken
1986 930, 1969 Mach1, 2003 540 Sport, 2016 R1200RS
Old 05-14-2020, 06:48 AM
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Wow, that is a great ending. Wavetrac really stepped up and did the right thing.

Rahl
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Drive it like you hate it! 1976 930 Turbo Carrera, Mostly stock...Lightly sweetened
Old 05-14-2020, 10:10 AM
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Great story--good for Wavetrac for standing up when they didn't have to.
Old 05-14-2020, 10:46 AM
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nice Rey - great story, and... awesome to hear on your car! These cars certainly demand LSD...

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Paul... CT | '87 930 | '08 M3 6gang vert |
past:

| '07 S6 | '98 M3 vert | '01 M5 | '96 993 C2 cab | '05 S600 Sport - biturbo V12@Just Not Right 495rwhp / 612rwtq |
| '58 TR3A | '01 S8 | '95 S6 6gang | '88 M5 | '87 190E 2.3-16 |
Old 05-18-2020, 12:17 PM
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