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Apple customer service.
ROCKS!
I’m typing this on my spanking new replacement iPad Pro. After my two week wilderness hiatus; I came home to a dead pad. It would not turn on. Before that, I felt like I had an unusually short battery life. I took it in. They tried everything I tried at home. He took it back behind that big silver door and came back with mine and a new one. He said,” I hope you backed everything up” it was seamless. He even said mine was out of warranty. (Just barely). I love those guys.
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poof! gone |
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09-22-2018, 07:57 AM
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UnRegistered User
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We went in to wipe my old iphone 5s so my son could use it when he goes to the basketball court by himself or walking the dog etc...
They were not so interested in helping when there wasn't a way to make additional money on an old product. They did help though. Eventually.
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Bill K. "I started out with nothin and I still got most of it left...." 83 911 SC Guards Red (now gone) And I sold a bunch of parts I hadn't installed yet. |
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09-22-2018, 08:40 AM
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Platinum Member
Join Date: Jul 2001
Location: Leave the gun. Take the cannoli.
Posts: 20,928
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I get a call from a police officer one day, says he picked up my son's iphone (had my number, pics of family, emails, etc on it) as part of a criminal bust.
Except my son's phone was never stolen. Apparently, he swapped it at Apple store(warranty exchange) and someone from the store has sticky fingers.....
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The truth is that while those on the left - particularly the far left - claim to be tolerant and welcoming of diversity, in reality many are quite intolerant of anyone not embracing their radical views. - Charlie Kirk |
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09-22-2018, 10:23 AM
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Registered
Join Date: Feb 2000
Location: Monroe, Louisiana
Posts: 1,340
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Same story here. Old iPad Air battery went bad. Got on the phone with Apple support, sent in iPad. I got a new one back, no it was not backed up ! I did get a new iPad Air though.
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09-22-2018, 10:30 AM
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Registered
Join Date: Nov 2003
Location: secure undisclosed locationville
Posts: 24,272
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I’ve been using apples since the 80s. The physical quality of the machines has varied widely. And the operating system has been getting on my nerves lately. But the customer service has always been stellar.
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1971 R75/5 2003 R1100S 2013 Ural Patrol 2023 R18 |
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09-22-2018, 10:31 AM
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least common denominator
Join Date: Aug 2001
Location: San Pedro,CA
Posts: 22,506
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When I pay premium price for a product I expect great customer service.
As in you get better service at a Hilton than at a motel 6. I will say my wife gets good support for her iPhone she switched to about a year ago, I'm am android guy and know nothing about the iPhone so I am no longer her tech support... and I'm okay with that.  Samsung/T-Mobile service has been good, I'm pretty happy with them. However my next computer may be an Apple seeing a Microsoft now wants you to 'rent' their software. 
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Gary Fisher 29er 2019 Kia Stinger 2.0t gone  1995 Miata Sold 1984 944 Sold I am not lost for I know where I am, however where I am is lost. - Winnie the poo. |
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09-22-2018, 11:51 AM
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Banned
Join Date: Jan 2005
Location: cutler bay
Posts: 15,141
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ha
try to get a wiring diagram for any apple unit even something as simple as a power supply wire's voltage all they can do is replace very over priced parts as whole units they have no idea how to test parts |
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09-22-2018, 12:42 PM
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1983 Porsche SC
