Who designed Equifax Customer Service?

[Por_sha911]

There is a special place in Hades waiting for them.

If you have any kind of problem they want you to answer 20 question and then send you a text - I don't accept texts (all texts blocked for a specific reason) - go online - online failed - no problem, call us - I call the number given and there is no way to talk to an agent UNTIL I GET A TEXT FROM THEM - go online and search for a number to get past the IVR - first agent barely speaks English - next one puts me through the whole process and say they need to send a text - I don't accept texts - I get forwarded to a different department - rinse and repeat with 2 more agents - next supervisor says mail us a photocopy of your Soc Sec card and DL - OK fine, send me a letter saying what you want and I will return it with the info - they refused! I have write down the address and send it with no document from them requesting it at this point I have talked to 8 (no exaggeration) agents and 4 of them were supervisors - I asked for the supervisor's supervisor: either send me a form telling me what you need or give me the name and address of your CEO and I will write him/her and let them know of my experience today - suddenly, it all gets fixed. And they say miracles don't happen in the 21st century?
1 hour an 40 minutes to get something fixed in 3 minutes.

[legion]

This is intentionally designed so that you cannot successfully navigate their system. Comcast uses similar tactics.

[masraum]

Hah, funny, when I read the title, I thought, “Comcast probably designed it.”

[Porsche-O-Phile]

Originally Posted by legion

This is intentionally designed so that you cannot successfully navigate their system. Comcast uses similar tactics.

Becoming the model for many more too, sadly.

Deal with as few big corporations as possible, live more simply and locally as much as possible. It’s not 100% possible but it can make the odds of having to deal with such things less.

I find it sad that literally hating customers to the point of developing systems like this has become not only a possibility but an idea to aspire to in the corporate world.

[legion]

Keep in mind that you are not Equifax's customer. Banks and other lenders are their customers. You are Equifax's product. Slaughterhouses set up "chutes" to channel their products to the places the are to go and keep them away from other places. Equifax wants you to give up and go away. It costs them money to talk to you.

[LWJ]

I had a company fraudulently bill my credit card this week. I threatened legal action. They seemed to pay attention after that.

Equifax is probably above the law...

[widebody911]

The same guys who designed their security?

[KFC911]

Outsourced to Equifuxwitchu...

[john70t]

That's a funny.

[Por_sha911]

Originally Posted by legion

Keep in mind that you are not Equifax's customer. Banks and other lenders are their customers. You are Equifax's product.

Now that I look at it, you are absolutely right and that explains their attitude. They don't care if I'm happy (unless I have power in the govt or are a business).
It is just infuriating that they can get away with an IVR and purposefully makes it virtually impossible to speak to a person when the issue is about something as important as your credit report! We're not talking returning a pair of shoes or bad service at Denny's. Sigh. I refuse to get upset again. I wasted 2 hours of my life yesterday.

[RWebb]

this is why we regulate monopolies (duopolies, etc.)

[cabmandone]

Equifax has customer service?

[Zeke]

OK, if credit reporting agencies are hard to deal with )I assume the other 2 biggies aren't much better), what is a good way to use a 3rd party to freeze your credit w/o paying someone like LifeLock?

[MBAtarga]

Zeke, Freezing your credit is now free. I don't know of any 3rd parties that offer the service though. This is the easiest site/link that I know of to reach all 3 agencies:

https://clark.com/credit/credit-freeze-and-thaw-guide/