My Uber driver picked up someone else.

[71T Targa]

We went to the Seahawks game last night and decided to park at a friends and Uber in to the game.

I was watching my driver get closer, and then as he was a minute away he seemed to stop. The Uber app said he arrived, and then the map showed him heading towards the stadium. It took me a bit to figure out what was going on, but I realized he must have picked someone else up that was going to the game.

I've only used Uber a few times, and have never had any issues. But for the life of me I couldn't figure out how to cancel a ride or contact the driver while the app thought I was already in the car and in route. I found the 'add a stop' option, so I reentered our location in hopes the driver would realize his error. No luck...

My wife got us a Lyft, and through the Uber app I watched 'my' car go to the stadium, and then on to the airport. At that time the driver ended my trip. Total bill, $89.17!

I lodged a complaint online with the following response:
"We reviewed your trip, and it appears the pickup and drop off locations match those that were entered when this trip was requested.

Because of this, we're unable to provide any adjustment or refund for this trip. "
Riiight, someone took the trip, it just wasn't me...

Today I was able to get a resolution, and a refund is supposed to be issued, but what a hassle. We missed most of the 1st quarter and someone got a free ride.

Anyone else have anything like this happen?

[ckelly78z]

Just how far was the trip supposed to be to cost $90 ?

[MysticLlama]

I had the same thing happen, also returning from a Seahawks game. After it was posted, I went back in the app, found the support thing and selected 'someone else took this ride' and got credited back a day later.

The worst part was that while the ride was in progress I couldn't get another.

[71T Targa]

Originally Posted by ckelly78z

Just how far was the trip supposed to be to cost $90 ?

The original trip was @3 miles and $20. By the time they had gone to the airport it was up to $90.

Originally Posted by MysticLlama

snip... The worst part was that while the ride was in progress I couldn't get another.

Yep, that's why my wife got the Lyft.

[petrolhead611]

Seems the satnav that Uber use isn't very accurate.I request d a ride from one side of the railroad terminus when I had a bad leg.Driver went to other side of station, hundreds of yards away and charged me for a no show . I resolved the issue with Uber the next day.but was stuck without a ride ( caught a bus).

[71T Targa]

I thought I was being smart by not paying the $50 to park right by the stadium.
But $20 each way, plus the time to catch the ride ate that up pretty quickly.

[Eric Coffey]

That sucks.

Just as it lets pax know the driver details (car type/license plate/etc.), it should also let the driver know the pax details.
Maybe a short confirmation code that the driver can request/confirm when the pax gets in to confirm it's them?

[URY914]

Next time pay your friend $25 to drive you to the game.

[Ronbo]

I had something similar. Uber did finally agree, but the “refund” was a credit to my Uber account and not a reversal to the charge on my credit card. At that point I didn’t have the energy to keep fighting and I’ve since used the credit, but it left me feeling the company is more than a little slimy.


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[RWebb]

you don't need much energy and don't have to fight Uber - just dispute the charge on your credit card & let them fight Uber

[gtc]

I've come to realize that I will either pay to park in the stadium lots, or expect to walk a ways away before catching a ride. With the way they shut down streets, it doesn't make sense to uber from the stadium.

We've had to request refunds on quite a few uber rides for issues like yours... everything from slow drivers to missed turns off freeways to failing to end the ride.
After a concert in Oakland last year, our Uber driver picked up another couple with Lyft on another phone at the same time (in his tiny car).
Guy didn't speak any english, and just grinned in the mirror whenever we brought up the issue.
We didn't want to cancel and have to wait for another ride to get back to SF, so we suffered the tight quarters and filed a complaint after we arrived (as did the other couple). Got a refund for it, so the idiot didn't get paid anything for the trip.

Another horrible place for uber is Seatac (Both the city and airport). Uber drivers have to stage in the waiting lot for hours at a time, and will usually cancel your fare if they see that you have a short trip.

[JackDidley]

Thanks for taking care of my ride. Go hawks.

[OldSpool87]

Originally Posted by RWebb

you don't need much energy and don't have to fight Uber - just dispute the charge on your credit card & let them fight Uber

Then UBER locks your account until you pay. Happened to me. I was at my desk at work in New York and look at my phone: “your Uber driver has arrived”. Well that driver was in Texarkana. Then another trip in Kentucky. Well, my account got hacked to the tune of $225. I was tipping $90 for $12 rides! Total baller! So, I called Amex and disputed. A few weeks later I flew to Chicago on business. After meetings I called an UBER to see a friend in the hospital. My account said I had charges in arrears totaling $225. I had no choice but to pay in order to get to my friend. And then the saga with UBER customer service went on for 6 months until one night at dinnner a call on my cell from a Georgia area code. A real human! It took about 30 mins to explain it all but it got resolved. They kicked me $20 in Credit for 6 months of emails. Oh well. Rant over.

[Bill Douglas]

Uber and AirBnB. They decide and stop communications with you if it doesn't suit them.

[speeder]

Originally Posted by OldSpool87

Then UBER locks your account until you pay. Happened to me. I was at my desk at work in New York and look at my phone: “your Uber driver has arrived”. Well that driver was in Texarkana. Then another trip in Kentucky. Well, my account got hacked to the tune of $225. I was tipping $90 for $12 rides! Total baller! So, I called Amex and disputed. A few weeks later I flew to Chicago on business. After meetings I called an UBER to see a friend in the hospital. My account said I had charges in arrears totaling $225. I had no choice but to pay in order to get to my friend. And then the saga with UBER customer service went on for 6 months until one night at dinnner a call on my cell from a Georgia area code. A real human! It took about 30 mins to explain it all but it got resolved. They kicked me $20 in Credit for 6 months of emails. Oh well. Rant over.

When you got to the part of the story where you paid $225 in order to be able to order another Uber, I would have very quickly installed Lyft on my phone. Or called a cab. I have both Left and Uber apps and compare prices almost every time I request a ride. I've also never had any issues like I'm reading about here but I sympathize. The driver is supposed to confirm that they have the correct passenger and there are ways to do that. Uber operates in many madhouse environments like airports where dozens of people are waiting for their ride in the same location at the same time, etc.

I hate Uber as a company but like the service and the workers. I've used them in more cities than I can remember and also in Europe w zero issues. It's incredibly convenient to push a couple buttons on my phone and have a car and driver appear next to me, ready to take me wherever I say.

[RWebb]

Uber seems to be one of the most abusive companies in existence.

[David]

I think you can call the driver which I would do in this situation.

[porsche4life]

Originally Posted by gtc

Another horrible place for uber is Seatac (Both the city and airport). Uber drivers have to stage in the waiting lot for hours at a time, and will usually cancel your fare if they see that you have a short trip.

I hate the ride share pickup area at SeaTac. Clearly designed to discourage you from using it! 😡😡😡.

[Arizona_928]

My uber driver picked me up and drove another guy off post as well. Hit me up for toll $$ while charging me it in the app. 2 am on post and getting to an airport 70 mins away. I didn't care. Some times you just have to say **** it.

[TimT]

I think you can call the driver which I would do in this situation.

Yes you can do that..I'm sure if you check the app and saw the status of the ride, you could call and mention its not you in the car... We actually had an Uber driver call us once, because my GF had her cat as her avatar... the driver said cute cat, but who are you?...


I use Uber a lot when I'm in NYC, and have in San Diego, Philly and a few other places,its really convenient and at a lesser cost than car service or taxi..

Who are the gig drivers anyway? Tops in the general percentile? Yeah, I think I know the answer.

Really? The level of snobbery knows no bounds on Pelican.....

I work with a young man..who is in the Masters program at Colombia University for Mechanical Engineering.

He drives for Uber and Lyft between classes on weekends, when he isn't helping in his parents Shwarma stand, or working part time for NYSDOT...

He is a very smart driven young man..

And of course being a sample of one..

In the many ride shares I've used every "independent operator" has been, a clean car, and a driver that was at least semi-engaging