Pelican Parts Forums - Fed Ex Nightmare

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Quote:

Originally Posted by David (Post 11115573)

I had an issue with Amazon last week. I received my new 3D printer but the filament was on a separate truck. I checked online and realized I can now track the truck with my package. It showed I was 6 stops away!

I checked in ever so often to watch the truck get closer to my office. Then it passed my office and was at a neighborhood next door. Then it came back toward my office so I went downstairs to stop them only to watch the truck turn around at the front entrance and leave! Then I tracked the truck go off to another neighborhood and my delivery time slowly increased to 4 then 4:30 then 5 and finally to 10pm. We close at 5pm so no getting my package before the weekend. I was pissed.

I started the drive home and then I realized, I know where the truck is! I followed the tracking to the truck and retrieved my package. Finally a happy ending ;)

I had the very same situation. I saw the truck drive by my house and keep going. 5 minutes later I get a message the package wasn’t deliverable because “the recipient isn’t home”. FedEx of course.

It was a laptop in needed for a new job. I can’t believe the driver would skip a house with a high value package vs some less critical thing.

On the upside when I called the dispatch, I got through to the local distribution center. The lady there heard my story (new job, etc) and stayed late so I could get there. Driver gets a fail, DC lady gets A+++

I knew this would happen. They've never got anything right. Every time I used them, they screwed up. Always something, I ordered some parts from Pelican a few weeks ago, and have been tracking them since leaving Southern California. Two packages shipped to Hutchison , Texas and one package shipped to Ocala , Florida.

The packages shipped to Hutcheson, TX are now in Salt Lake with a Wednesday delivery. The one in Ocala is still in Ocala. That delivery is expected later this coming week.

Not holding my breath.

I live in Minden, NV.

Today I drove to Summit Racing in Reno picking up 12 quarts of Royal Purple oil and other items rather than having it delivered, because I wanted them by next weekend.

Quote:

Originally Posted by rfuerst911sc (Post 11115265)

. So this package went from GA. to CA. without EVER being scanned that is scary . I don't understand how that is possible . Basically that say's that EVERY scan point across the nation didn't do their job . At least the package made it ;)

(hubs might be different but when I worked there a few decades ago..)

Process:
1). Package cars come into the building and backed up to an unload belt line. Unloaders put everything on that, which dumps to a massive slide at main sort.

2). Main sort pulls from that into colored boxes of a carousel , which drops onto a series of belts to the separate load lines.

3). The loaders check addresses and pull packages for their destinations from those belts. There was usually 1 scanner person and 1-2 loaders inside the truck, but it was not uncommon for one person to load several semis by themselves and do the work of four people. Hopefully the shift manager printed out a "cheat sheet" of zip codes/states but that sometimes didn't happen.

4). The weak link is the scanners (handheld and overhead). They never beeped for mis-sorts. It was not automatic. Apparently the company never bothered to tie that into their database I guess to save money. The overweight 70lbs+ often got mixed in with the others. Oooh those guys moved really slow. Shift managers got graded on the most work with the fewest employees in the fastest time. They'd walk around screaming the entire shift and were the lowest on the expendable totem pole. Higher ups had to rotate them to prevent lawsuits and fights. They brought in "temporary outside workers" to supplement the union staff at peak and with the blessing of the union. Some did jack-shyte and some worked their tails off. Maybe they made the double digit IQers permanent. IDK.

5). Sometimes when everything was jammed up, shifts understaffed, and the burnt-rubber smell of slipping belts with NOX from the motors mixed with the crunch of boxes and envelopes being crushed by poorly sized transitions or were pouring over the sides below, loaders just tossed boxes into trucks without even scanning or checking the destination. Thus an address destination across town ends up on a semi destined across the country.

2 million packages a night, just through the MEM hub.. (and they have 6 major hubs in the US).. and this is just the Air EXPRESS side.. Not ground shipping! crazy...

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